JunkCycle

Privacy Policy

Effective Date: July 03, 2025

1. Introduction

JunkCycle ("we", "our", or "us") values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use the JunkCycle platform (the “Platform”). By using the Platform, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email, phone number, address, profile photos.
• Location Data: Pickup/drop-off locations, real-time GPS data (from haulers).
• Usage Information: App activity, job history, communication logs.
• Device Information: Device type, operating system, IP address, browser type.
• Payment Information: Transaction history, billing info (handled via third-party processors).

3. How We Use Your Information

We use your data to:

• Connect customers with haulers.
• Schedule, coordinate, and complete waste/junk removal services.
• Process payments and refunds.
• Communicate updates, offers, or changes to our services.
• Improve and personalize the app experience.
• Ensure safety, compliance, and fraud prevention.

4. Sharing of Information

We may share your information with:

• Haulers and customers, as required to fulfill service requests.
• Third-party payment processors (e.g., Stripe).
• Service providers for app hosting, analytics, or customer support.
• Legal authorities, if required by law or to protect our platform.

5. Data Retention

We retain your information as long as necessary to provide our services and meet legal obligations. Users may request account deletion at any time.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, track usage patterns, and serve relevant ads. You may disable cookies in your browser settings.

7. Data Security

We implement technical and organizational measures to secure your personal data, including encryption, access controls, and secure servers. However, no system is 100% secure.

8. Your Rights

You have the right to:

• Access and update your personal data.
• Request data deletion.
• Withdraw consent for marketing.
• File a complaint with a privacy regulator if applicable.

9. Children’s Privacy

The JunkCycle platform is not intended for children under 13. We do not knowingly collect data from minors without verifiable parental consent.

10. International Transfers

If you access JunkCycle from outside Canada, your data may be transferred and processed in Canada where our servers are located.

11. Changes to This Policy

We may update this Privacy Policy from time to time. You will be notified of significant changes through the app, website, or email.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:
Email: contact@junkcycle.ca
Website: www.junkcycle.ca